Mandarin9 Privacy Policy

 

Last updated: June 2022

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Google Ads

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Child Users

We know that children deserve extra privacy protection. That’s why we treat Child Users (meaning users under the age of 13 in the United States or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make Mandarin9 work.

Child Users are permitted to create a Mandarin9 account, but we ask them to provide their parent’s email address instead of their own, and to register using a username that is not tied to their real name.

After a Child User registers, we will send an email to the parent’s email address about Mandarin9's privacy practices regarding Child Users, including what personal information we collect and how we use, share, and protect that personal information. The email also explains how parents can request to access, change, or delete information about their child.

All Child Users receive the following special treatment when using Mandarin9 (“Age Restrictions”):

1) Lessons are made age-appropriate by removing mature words.

2) Advertisements are non-personalized and set to family-safe content.

3) Child Users cannot submit their real name or any pictures to their Profile, but are represented only by a letter avatar or cartoon avatar they can create from preset options.

4) The Contact Sync feature is disabled.

5) Promotional emails are disabled.

6) Child Users’ speech data is not shared with Mandarin9 for product improvement purposes.

Child Users in certain jurisdictions (including the United States, European Union, United Kingdom, Norway, Canada, Australia, New Zealand, Singapore, South Korea, and Japan) are subject to these additional Age Restrictions:

1) Child Users may not submit User-Generated Content to Mandarin9.

2) Child Users may not provide Mandarin9 with their real name, profile picture, location, contact information, or other personal information.

3) Child Users cannot link their Mandarin9 account to their contact information or to their accounts on other online services.

4) Child Users’ Profiles contain no personal information that could be used to publicly identify or contact the child, but only the Child User’s username, an avatar created from preset options, list of friends on Mandarin9, and information about their learning progress on Mandarin9.

Child Users may join paid Mandarin9 Family Plans. If a Child User joins a paid Mandarin9 Family Plan, their profile will be visible to other members of the same Mandarin9 Family Plan.

We have activated limited social features for some Child Users. Child Users with these features active can only participate in social features on a limited basis as follows:

1) Child Users can only search for other users, or be searched for by other users, using an exact username or a referral link.

2) Your Child User may see other Child Users in friends suggestions, but only if the other Child User follows your Child User or has mutual followers with your Child User. Child Users will not see or be seen by non-Child Users in friends suggestions.

3) Child Users’ Profiles will be visible from their friends’ profiles.

4) You can block or unfollow other users on your Child User’s behalf.

Parents may remove their child’s Age Restrictions. Additionally, parents can report any abuse to us at [email protected]

In addition, all users under the age of 16 receive the following special treatment:

1) Advertisements are set to non-personalised.

2) Third-party behavioral tracking is disabled.

3) Third-party analytics are disabled.

With regards to the Children’s Online Privacy Protection Act, Mandarin9 collects personal information from children under the age of 13 for the sole purpose of performing internal operations of the Service. If we discover that we have unknowingly collected additional personal information from these children, we will delete it.